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Measuring outcomes, achieving resilience

Raymond Lemay

Resilience, or bouncing back to positive development, is essentially about improvements to a person's quality of life conditions and experiences, and it is thus about outcomes. This presentation argues that accountability should focus on outcomes information. Child Welfare in North America is now mired in a system of standardized service and documentation processes, and compliance monitoring regimes to ensure accountability. Such a program of service is unlikely to produce good outcomes. This presentation will propose a critique of standardized and manualised practice and the compliance monitoring they require. Among others, such an approach is very expensive and focuses on the wrong factor of the service equation; one cannot infer outcomes from measures of professional staff activity or other program processes.

Recorded: October 2009, Dubrovnik - Cavtat, Croatia.
Coping & Resilience International Conference

Organiser: The Brisbane Institute of Strengths Based Practice

Raymond Lemay
Raymond  Lemay
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Raymond Lemay

Executive Director, Services aux Enfants et Adultes de Prescott-Russell, Canada

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Australia Society for Psychological MedicineANZAPWorld Council for PyschtherapyPACFABrisbane Institute of Strength Base PraticeISHHR - International Society for Health and Human RightWAS - World Association for Sexual HealthMissing of HopeAABCAPSTARTTSANSA